As a broadcaster, we adhere to Broadcasting Standards Authority rules. If you wish to make a formal complaint about something you’ve heard on then you must send your complaint in writing to: the Station Manager, 14 Northumberland Street, Waipukurau or email centralfm@xtra.co.nz. This must be done within 20 working days of the broadcast. If you’re dissatisfied with the outcome, or if it’s a privacy or election programme complaint, you can refer your complaint directly to the Broadcasting Standards Authority. To find out more about this formal complaints process, go to their website: bsa.govt.nz